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Perito Prize Winners

Introduction To The Judges of 2020’s Perito Prize

The Perito Prize welcomes 3 new judges for the 2020 competition. Find out more about them in this article.

 

Caroline Casey
Caroline Casey founder of the Valuable500
Caroline Casey. Founder Of the Valuable500.

Caroline Casey is an award-winning social entrepreneur and founder of The Valuable 500 – a catalyst for an inclusion revolution that exists to position disability equally on the global business leadership agenda.

Committed to building a global movement on inclusive business for the 1.3 billion people in the world with a disability, over the past two decades she has set up several organisations and initiatives centred on disability business inclusion.

Her latest initiative, The Valuable 500, is a campaign to get 500 businesses to commit to put disability inclusion on their leadership agendas.  Launched at the World Economic Forum Annual Summit in 2019, Casey succeeded in bringing disability inclusion onto the main stage at DAVOS for the first time ever with the support of global business leaders.

The Valuable 500 is supported by a host of global leaders including Sir Richard Branson, and Paul Polman, and global brands including Microsoft and Sky.

Caroline is also a TED speaker, Ashoka Fellow, Eisenhower Fellow, a past advisor for the Clinton Global Initiative, a One Young World Counsellor and is a Young Global Leader of the World Economic Forum. Check out here website here www.thevaluable500.com

You can hear more from Caroline on the Perito podcast.

 

 

 

Abby Crawford
An image of Abby Crawford who won the Perito Prize 2019 and is a judge on the 2020 Perito Prize
Abby Crawford, Winner Of The Perito Prize 2019

Abby was the winner of the 2019 Perito Prize with the story ‘Leg User’, inspired by a family friend whose accessibility trials and tribulations could form a novel (if only she had the time to write it!) She heads up the Equalities Team at the London Fire Brigade, working with staff to create inclusive cultures across London’s fire stations.  She is an avid outdoor swimmer, enjoys creative writing and lives in London with her partner and their poodle, Debs.

Check out Abby’s appearance on the Perito podcast too.

 

 

 

Gavin Neate
A portrait of Gavin Neate founder of Neatebox
Gavin Neate Founder Of Neatebox

Gavin’s background with Guide Dogs UK as a Mobility Instructor for 18 years led him to building a comprehensive knowledge of visual impairment and the wider disability sector along with an ever increasing interest in assistive technology. His mission is to create a truly scalable and sustainable organisation that provides solutions to the challenges faced by our society. He wants to build smart solutions based on the challenges disabled people face every day.

Neatebox have two key products. The Welcome App and Button. Which you can find out more about here https://www.neatebox.com.

You can also catch Gavin discussing his work and products on the Perito ‘Our World. Without Boundaries’ Podcast.

 

 

 

 

 

 

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Our World. Without Boundaries Podcast Ep8 In The ‘Inclusive Designer Series’ With Gregory Mann On Dementia (Mini Series Ep2)

 In this episode we discuss dementia with Gregory Mann – episode 2 in the vision mini series. 

 

Perito:     Welcome to the Perito Podcast Our World Without Boundaries, a Podcast all about creating inclusive environments and about helping us all become experts at identifying exclusion and create an inclusive and accessible world for everyone, everywhere.  Perito believes that we are all designers in some capacity even if we aren’t the Principal Designers like Town Planners or Architects.  This Podcast is out there to help everybody become a community expert in recognising exclusion and someone who can then contribute to a design process and make or create better inclusive design decisions.  The Podcast will help listeners learn from the day to day experiences and challenges of our interviewees and the topics we cover so that we will all have a greater understanding of what can exclude people from participating and what can be done to create our world without boundaries.  Now in our new mini-series we’re looking specifically at vision and we’re joined again by Optometrist, Gregory Mann from Mann and Francis.  This mini-series was conceived as a specific tool to help people understand impairments associated with the eye, but also the impact of temporary issues that can make short but just a severe impact on people’s lives, so in this episode we’ll be specifically looking at dementia.  Hello Greg, welcome back thanks for joining us.

Greg:        Hi thanks for having me back so soon.

Perito:     The last Podcast was particularly useful.  You’ve already done one quick fire round but let’s try another one ready?

Greg:        Go ahead.

Perito:     (1.18) You’ve already done one quick fire round but let’s try another one ready?

Greg:        Go ahead.

Perito:     (1.19) What is the greatest global challenge we face, as say global population?

Greg:        I’m going to say artificial intelligence, closely followed by global warming.

Perito:     (1.30) Is there likely to be artificial intelligence if there’s no one to build it?

Greg:        Well that’s true, good point, I think artificial intelligence will be quicker than global warming.  Your dead right if global warming hits us first then we won’t have to worry about the artificial intelligence.

Perito:     No.

Greg:        Of course, artificial intelligence could get us around the global warming issue so.

Perito:     (1.51) What couldn’t you live without?

Greg:        I’m not too worried about my phone but I must admit I use the internet a lot ever since I first got.

Perito:     (1.59) What’s the best gift you’ve ever given someone?

Greg:        I gave my girlfriend a book called “Quiet” a while ago and it’s a book for introverts and she found it really, really helpful, I’ve heard really good things from it so whilst I’m not particularly introverted so I haven’t read it myself it helped her a lot so yeah I’d Quiet for Introverts, she’s given it to a few other people.

Perito:     (2.20) Your favourite beverage?

Greg:        This is the child in me come through a little bit here, I’ve never been one for hot drinks or fizzy drinks or sweet drinks, I largely just drink water but I’m a big fan of milkshakes.

Perito:     (2.31) You could have water, water’s a good choice for a favourite beverage, that counts.

Greg:        Most frequent would definitely be water but it’s a bit embarrassing really but if I go to a really nice sort of American diner or something and everyone else is having American beers, Budweiser’s and things, I dare say I’m tempted by the ice cream milkshake.  (laughter)

Perito:     (2.52) That’s good enough, since some people might be starting out with this episode can you tell us a little bit about who you are or where you come from and how you’ve come into contact with dementia as an optician as well maybe towards the end of.

Greg:        Sure yeah so in brief I’m an Optometrist, an Optometrist is the person who works in a high street opticians, they’re the people who actually examine your eyes, ask you to read the letters, is it better with the lens, without, establish a prescription for your spectacles if you need them and we screen for eye disease, we look at the health of the eye to make sure the eye is functioning.  So I started out in a high street but since then I’ve been working almost exclusively in domiciliary care, domiciliary is by a home visit care homes and individual homes performing a home visit in service.  Before this Podcast I knew we’d be talking about dementia so I was working out just roughly how many patients I meet in a given year with dementia and if I had to guess just a rough idea I’d probably look at at least 1500 pairs of eyes a year, something like that and off the top of my head between 30% and 50% of those people will have dementia in some capacity or another, so to take a wild guess I’m probably seeing 500 to 1000 people with dementia a year, I’m spending between 15 and 20 minutes with each of those patients.

Perito:     (4.09) That is a huge number of people so we’ll come to the volume of this but what was interesting talking to the Visual Impairment Charity I was dealing with the other day they said 80% of their members are actually people with age related Macular Degeneration and following on from the last Podcast I realised just how important this was, but when the lady who was leading the charity said that I just thought, wow this is, so combine that with obviously the number of people with dementia as well these are really, really, really big problems that are impacting everybody.

Greg:        Yeah, almost it’s not a guarantee thank goodness, but yeah the odds are, I wouldn’t like to take a guess of what percentage of people have some form of Macular Degeneration by the time they get to 90 or some form of dementia by the time they get to 90 but it would be a big number, it could well be between 20% and 30% of all 90 year olds could have both Macular Degeneration and some dementia and of course you may well have both of course, we’ll come to this later, but last time we talked about various eye diseases and really what each eye disease meant and how that affected someone’s vision but there’s nothing to say you can’t have more than one eye disease and there’s nothing to say you can’t have dementia or maybe even multiple types of dementia and eye disease and when you start combining some dementia, some eye disease, some hearing impairment and some mobility issues then you’re really getting someone whose got a real uphill struggle and needs as much help as they can get.

Perito:     (5.34) Now coming back dementia before I started Perito, I’ve got to be honest, I wasn’t really aware of dementia as the catchall term that it is, I kind of had this vision that Alzheimer’s was something that was very separate and dementia was something that was very separate because people seemed to use them, at least my impression, these weren’t interchangeable terms they just kind of would seem very separate.  Just how many types of dementia are there, and can you just tell us, am I right in thinking that dementia is literally the overarching catchall term that it seems to be and Alzheimer’s fit into underneath that?

Greg:        Yes exactly that so dementia is the collective term for degeneration and malfunction of the brain in the context we’re talking about and within the term of dementia there are lots and lots of different types of dementia, in honesty at one point I remember there being about 100 to 120 types of dementia, this was probably 8 years ago or something, we thought there was about 100 to 120 different types or different forms of dementia presented in 100 different distinct ways, well as actually having done a bit of research for this Podcast there are now at least 400 types of dementia, we won’t talk about all those of course but it appears to be such a broad topic and that’s purely because the brain is so vastly complicated that there are clearly 400 different ways in which the brain can deteriorate and present as a form of confusion and dementia.

Perito:     (6.54) And I guess if we harp back to your, we briefly joked about the idea of cost between terminating Futurama but you were talking about the idea of the brain being extremely important for vision, so if this is starting to affect the brain then vision is, at least there seems to be a logical path to the eye as being an issue and if the brain stops doing the calculations in the correct way then I can see why the brain is confusing the eye.

Greg:        Yeah absolutely, so that’s possibly the most important thing to think about when we think about eyes and we think about vision, is that the eyes and the brain work together in order for us to see and we can’t see well unless both of those things are working properly, so last week we talked about how fundamental the eye was for us to see which is fairly obvious, people think that well if the eye isn’t working very well someone’s vision isn’t going to be very well affected but really the eye is if anything the more straight forward part of the seeing process, all the eye is seeing is taking in light which is reflecting off the objects we see around us and converting it into electrical signals, those electrical signals then go to the brain and it’s the brain’s job to decode everything and translate it into the real world that we’re seeing around us and even if the eye is doing a perfectly sublime job if the brain isn’t able to interpret those electrical signals properly then we won’t see very well or we may not see things in the way and the perspective that you and I see things.  So I do want to briefly talk about the different types of dementia, we said earlier there were 400 different types but if I may I’ll just go through sort of 3 or 4 of the main types.

Perito:     Yeah, yeah absolutely Greg, that’s fine.

Greg:        And we can refer back to those a little bit later.  You mentioned Alzheimer’s earlier on, that’s one of the most common and frequently found forms of dementia, this is sort of the text book type that everyone thinks about when they think of dementia, so its gradual decline of the brain and it’s function.  It presents in the fairly text book forms of dementia, it’s the simple forgetfulness, someone trying to talk to you but they can’t think of that obvious word and that word might be cup or fire engine or dog or anything but it just, it’s really quite frustrating for them if they can’t think of that word in that’s early presentations it’s sometimes even diagnosed by someone who can’t make their way home, they drive to the shops like they use to all the time and yet suddenly they find themselves getting quite lost and getting a bit confused on the way home, or often their short term memories quite frequently are affected with Alzheimer’s as well, so they may well be a swimming pool what happened you know 20 years ago or 50 years ago but they really can’t remember what they did yesterday or what they had for lunch or anything like that.  So that’s Alzheimer’s that’s one of the main ones.  The other one which a lot of people have heard of is Vascular Dementia, have you encountered that on the street so to speak James?

Perito:     (9.32) Yes I think Vascular’ s becoming more noticeable isn’t it because I think people are beginning to work out that with the heart disease and also I think it’s something to link to plaque as well isn’t it, plaque on your teeth if you’re not brushing your teeth properly can impact in older age on vascular.

Greg:        Interesting a lot, I have to admit I wasn’t aware of that, a lot of forms of dementia are visible under brain scans by examining the brain and you could find plaques build-up of deposits and waste products on parts of the brain, certainly that’s more common with Louis Body Dementia which we’ll come to a bit later, so I didn’t know it was correlated to poor dental hygiene I must say, but Vascular Dementia everyone always worries about what they can do to not get dementia because obviously everyone wants to avoid getting it, a lot of dementia is bad luck and coded in our DNA I’m afraid, however Vascular Dementia is something that we can control a little bit, everyone’s familiar with a stroke, a stroke being a bleed of the brain which then starves the brain of oxygen and that affects the brain, Vascular Dementia in a way works in quite a similar way so if the blood supply is affected to your brain and we look at what causes blood supply to be affected so that’s diabetes, blood pressure, cholesterol, obesity all those other sort of other factors that we can control, if the blood supply to the brain is affected and it’s much slower than a stroke of course, it doesn’t happen overnight, it happens gradually over years then our brain is slowly dying off and that presents in poor brain function and therefore that’s a form of dementia.  So in many ways it presents in a similar way to the Alzheimer symptoms we talked about before, the forgetfulness, getting lost on the way home, poor short term memory but it is in some ways it presents in a similar way but it is quite different but the mechanism by which Vascular Dementia is caused is quite different, if we’re looking at the systemic factors that we would call the whole body factors, blood pressure, cholesterol, diabetes all that sort of stuff they are contributing to the increased chance of Vascular Dementia.

Perito:     (11.26) That’s good Greg thanks, anymore for, you mentioned Louis Body is that a big one as well?

Greg:        Again we’re only talking about 3 or 4 today but this is one of the more common one as well and Louis Body its main reputation are hallucinations, really quite prone to causing hallucinations and of course this isn’t the eye allowing us to see hallucinations or triggering hallucinations this is the brain that causes the hallucinations and hallucinations can be visual or they can affect our hearing, they can be auditory as well.  So often people with Louis Body Dementia will have really quite severe periods of confusion and it can also really affect their sleeping pattern as well, it’s not unusual for Louis Body to fall asleep most of the day and be up and about most of the night.

Perito:     (12.06) That just sounds very distressing perhaps more than the others.  That’s seems like it’s going to impact physically on your sleep and life as well so it’s quite interesting.

Greg:        Yeah absolutely, I wouldn’t like to say which forms of dementia were the best or the worst to have but definitely a lot of, some forms of dementia don’t trouble the patients quite as much, they more trouble the family members who find it very upsetting, whereas Louis Body Dementia if these hallucinations are distressing for the patient that can really work them up.  The final form of dementia I wanted to talk about which is Frontotemporal Dementia this again is another one of the more common ones and this can affect again some of the text book characteristics of dementia that people think about can really affect their behaviour, their personality changes, their ability to speak and sometimes these patients with dementia they lack tact so the text book form of someone with Frontotemporal Dementia they may well be really quite in your face, they may be quite aggressive, despite being a very quiet and peaceful individual who never swore in their daily life before and now suddenly their speaking all sorts of blue language and they may also struggle to speak and comprehend what you’re saying to them.  So those are probably the four of the most common forms of dementia and we’ve put them in these categories but of course just because someone has a certain type of symptom it doesn’t mean they have that type of dementia it’s all up to the professionals to establish this.

Perito:     (13.26) If we turning back to eye issues so we briefly mentioned that moments ago how does dementia then impact on a person’s vision?

Greg:        That’s a really good question and it’s one that I’ve been trying to figure out for the past 10 years, so going back to what I said earlier the first thing to stress is that even if the eyes are working perfectly someone could have dementia at the age of 82 and they could have the eyes as good as any 40 year old, they’re eyes could be absolutely fantastic but if the brain isn’t interpreting what the eyes are seeing then they will perceive, their vision will appear to be really quite badly affected and there’s been quite a lot of research on it but because the brain is so broad and so easily affected in many, many different ways and with 400 different types of dementia all affecting the brain in different ways it’s really hard to be certain how that person may interpret the world.  However we can talk about some general rules of thumb or things that we do often find are affected and it might help us sort of thing about how someone generally might see, so what I would say is when people ask me this, what it is like to see if someone has bad dementia, I often say it’s a bit like being really, really drunk on alcohol, or perhaps even heavily under the influence of psychedelic drugs, now I don’t about you James but I’ve never taken psychedelic drugs and I’m not a big drinker either.

Perito:     No nor me no.

Greg:        So I’m not suggesting for the research purposes only family members with dementia start taking LSD or some really strong psychedelic to try and emphasise with their family members.

Perito:     (14.53) I think we’ve seen it recreated on television enough times haven’t we in various movies and stuff.

Greg:        Yeah we have, absolutely and I have, when I’ve seen those I’m trying to think of a show where it has but when I’ve seen those, it’s a movie star or something, they’ve been a James Bond type villain, a person has been drugged with some kind of, in their whiskey or something and then they wake up and their really confused and delusional for a while I often think god I bet that’s what it’s like to have dementia.  So if you think of it a bit like that then you can sort of look around your room or wherever, or your car or wherever people are sitting listening to this and think about what would I be looking and seeing if I had bad dementia or if I was on a psychedelic form of drug.

Perito:     (15.35) Well I’d be feeling scared and vulnerable I suspect.

Greg:        What instantly yeah, straight off and you would probably be aware that something wasn’t quite right but you might not know what, and is it you or is it everyone else around you whose not, people with dementia often to note are fairly cautious or nervous or easily scared because things seem new to them but a few symptoms or a few ways of thinking about how someone with dementia may see, well we talked about Louis Body Dementia they may well have hallucinations, so the hallucinations could be triggered by something, so they may for example see a shadow on the floor and even though it’s the shadow of a chair or a vase their brain may well reinterpret that into looking something completely different, they may think it’s a dog on the floor, they may think it’s a hole in the floor or an earthquake has just suddenly happened and the floor is separated, or it may not be even triggered by an object at all it might be completely out of the blue.  I’ve had patients who will see a double decker bus parked outside in the garage and there’s nothing out there at all so hallucinations are quite a big thing, I suspect again that their perspective on size and distance very likely to be quite far off.

Perito:     (16.41) Well it’s often noted already certainly in inclusive design circles that any dark carpet or any kind of lift shaft, so for instance if there’s a black floor in a lift it appear to people that there’s no floor to the lift and therefore it’s just a lift shaft so that’s why people with dementia often are concerned about going to lifts.  The same with bathrooms as well, so the floor coverings thinking back to this has reminded that actually floors, walls, anything that looks like it could be a void is to be avoided.

Greg:        Yeah avoided, good pun, yeah, no your dead right that’s absolutely true and I was gonna come a bit later on to a story along those lines actually but yeah shadows and the brain can try and interpret things as best it can and come up with completely the wrong solution, so it may well be that cup of tea that you’ve given your family member, you’ve given that patient it might be well within arms reach but it might look like it’s completely across the room or the light switch that isn’t completely across the room they may try to find themselves trying to touch towards it because it looks like it’s really close there.  I often see people with dementia who will at something on the floor and they lean forwards to try and pick it up and it’s either not there or it’s a lot closer or a lot further away than they think.  So perspective and size can be really thrown off and like you say when you talk about shadows and dark areas in a room that can really distress someone with dementia.  I don’t know if you remember the sort of childhood toys kaleidoscopes.

Perito:     Yep kaleidoscopes, yeah I do too.

Greg:        They’re sort of telescope type things you’d look through and you’d twist them and it would create all these bizarre shapes and patterns but I think to think of someone who has dementia might be like looking through those a little bit, some weird perspective on colours and shapes will suddenly change as you rotate the kaleidoscope and it may well be similar to that for dementia.  Light is another big one, sun and glare will frequently cause people with dementia to be quite dazzled, we talked about different types of glare last time in the previous Podcast, it’s known that people with dementia their pupil response is slower so therefore a little more prone to glare anyway.  Television we talked about the lack of perspective it may well look like the television is either closer or further away or even worse it may look like it’s really people if you have bad dementia, they may well look at the television and think they’re talking to another person but it may just lack the perspective and lack the fact that it’s not a 3D image.

Perito:     (18.53) Well I’m guessing as well because the bigger the television the bigger people’s heads are on the screens must be reinforcing that message as well.

Greg:        Yeah absolutely.

Perito:     (19.01) If they had TV’s on the wall more above perhaps there are other things you could do that.

Greg:        Yes I suppose that one could say that it might be a situation in which technology perhaps hasn’t given people with dementia a real helping hand, people with dementia probably remember the televisions they had when they were in their 40’s, you know in the 60’s or 70’s they may well have had a small television but it’s the size of a small microwave and then when we put modern televisions which are 50” or 60” on the wall they may not recognise that as a television, it may be even easier to confuse with a real image or something.  Other factors towards dementia which could trigger a bit of confusion for someone, and I think we need to be a bit careful about over stimulating someone with dementia, if they’ve got the radio on and a TV on, it’s very bright, they’ve got a busy window scene and there’s people around the room as well that well be too much stimulus for that person, it might be quite overwhelming if we think that their vision isn’t very good or their vision sometimes struggles processing the right image if it’s been over stimulated so their brain is busy listening and paying attention outside and having to deal with other forms of stimulation that well be that that’s a bit overwhelming for someone with dementia.  We’re also aware that their colour vision is affected with dementia as well so their brain may well either not see so much colour or it may see the wrong colours and again if you talked about dark patterns and dark colours that well look like a void, my personal opinion is that a really quite a complicated or intricate pattern on a carpet, you know some of them are almost psychedelic just to look at them and it may well feel if you have dementia and your looking at a really complicated pattern on a carpet or even just a simple one but very bright one, almost like if someone had a chessboard style kitchen lino for example that well trigger some kind of a peculiar surface like that.

Perito:     (20.38) Stripes and colour patterns is an issue for many people and they just actually remind me of when you talking there about, certainly with tinnitus, what tends to happen with tinnitus which is an audio problem and the tinnitus operates on different frequencies for different people so it will eliminate voice for some people, high pitch, low pitch, and the humming and the constant noise in the ears will cause that sort of essentially lack of distinction between the noise that you can hear hence essentially making you deaf, but if we apply that to a similar sort of logic to like coloured patterns if we’re thinking of the kaleidoscope and these coloured patterns maybe the coloured patterns are simply forming an extension of the vision through the kaleidoscope, so if you’ve already got these multi patterns and this relatively very unpredictable vision system anyway and then you’ve got an extension of that which is appearing in the real world then I can see why that might be a problem, and they essentially sit over each other.

Greg:        Yeah it could well be that like you say, some areas are almost eliminated, other colours or other shapes are massively over estimated and over stimulated into the brain.  Other things how dementia affects peoples vision well it can affect their ability to track eye movements and motion so a really busy scene, imagine if you are sitting on a high street having a cup of coffee, people watching outside, lots of people walking past, if you had dementia you would struggle to track all those people walking past, your ability to look at someone as they walk across and track them with your eye movements there’s actually quite a sophisticated mechanism to track someone there, you’re not consequentially using your eye muscles it’s a sub-conscious thing, that is affected with dementia so people with dementia it’s often thought that if it’s the sort of dementia that affects their eye movements, it’s often thought that they don’t see the world in a fluid moving way, they almost see it as a series of still photographs.  So yeah eye movements are bad or are often affected, so a busy world or an over stimulated world is far more overwhelming for someone with dementia anyway, certainly when it comes to their eye movements it is.  They may well struggle with contrast a little bit so that a poorer contrast environment makes it harder for their brain, their eyes and their brain have to work harder to see in an environment with poor contrast and you talked about Macular Degeneration, well there is evidence to say that another eye disease we talked about, Glaucoma which causes tunnel vision or reduced peripheral vision, there is evidence to say that people with dementia irrespective of whether they have any eye disease will also have reduced peripheral vision, similar, it will feel a bit so the world around them as their brain has fewer and fewer resources it seems to me that their brain starts shutting off what it considers less important vision, it shuts down the periphery just so that you’re really concentrating and doing your best to interpret the world right in front of your eyes.

Perito:     (23.26) That’s brilliant Greg thank you for that, so how do glasses play into dementia?

Greg:        That’s a great question and obviously one that I ask myself multiple times a day just about every day, there’s definitely a real decision to make when it comes to someone with dementia and whether glasses are appropriate for them, and there’s a real balance to be had between is giving someone with dementia glasses going to cause more problems or is it going to fix them more problems than it’s going to cause, and there’s definitely a middle ground between how much better can we make their vision versus how inconvenient or distressing or distracting or another thing for that person with dementia to have worry about, think about or lose to the glasses cause.  However if we’re talking, we’ve talked earlier on about how the brain is struggling to interpret the world around it if we can give it a bit of a helping hand by making sure that the eye is doing its part as best as well possibly can, then with the help of glasses if needs be then to me it makes a lot of sense to give the brain the biggest head start if we can really.  Generally depending on how strong those glasses are and what they’re for, we may well think, we may well decide that glasses are appropriate perhaps for general use because if they make everything in front of that person’s face clearer and they’ve just got one pair of glasses they need to wear them all the time and the person’s quite happily wearing glasses because perhaps they’ve worn them for the past 30 years and it’s not unusual for that person, they’re quite use to having something on their face, we may well think well that’s perfectly appropriate let’s give them some glasses and make life easier for them.  If on the other hand they don’t need glasses for general use but they do need glasses like most people with age just for some close work that becomes perhaps a bit more of a complicated decision because is that person going to end up wearing the glasses for the wrong thing, if their wearing them all the time when they should only be wearing them for reading then it may well mean that their going to, more likely to fall over, the vision around them half the time will be worse than it is better.  So that’s a bit of a tricky decision to make but it’s one best done with the carers or the family members having factored in what that person likes to do, what their hobbies and how confusing and distracting for them to have spectacles, but as a rule of thumb we’re trying to minimise the symptoms and make the eye do the very best job it possibly could and when we start factoring in, did they wear glasses when they were young, are they quite happy with wearing glasses, it is going to reduce the chance of them falling or do they think that they’re 35 years old and they didn’t wear glasses at 35 so they’ll keep saying, “well those aren’t my glasses, what are they doing, they’re not mine, they’re not mine” is that going to cause them more distress than its going to fix.

Perito:     (25.51) What’s becoming very clear to me Greg is just how important the eyes are for people with dementia, not only can they be an avenue for pain and distress and worry because of the way things appear but also there’s a conduit out so if glasses are needed to help that and shape the, and I suppose optimise the perception with the eye/brain combination than it’s vital.  Do you agree with that?

Greg:        Yeah, there’s almost always to be had a discussion on is it worth the extra hassle because they are a bit more hassle.  If I have a patient with, if we go through a few scenarios, so I may well have a patient whose been wearing glasses most of their adult life anyway and their very familiar with the type of spectacles they have, they recognise that it’s their spectacles so if we decide well we can improve that person’s vision, we can hopefully make the best possible job we can in the hope that then the brain is going to make things a little bit easier on the brain, we may well decide okay well what colours does that person like, what sort of frame are they wearing at the moment, do we want to give them a frame quite similar so that it’s a very easy transition for that person to have new spectacles.  If they’re use to wearing perhaps a Bifocal lens or a Varifocal lens and they’re use to that and it doesn’t cause them any trouble, I may well keep them in the same style of spectacle lens because it’s just less of a transition for someone.  If on the other hand I have another patient who really needs glasses for reading, they cannot see anything if it’s right in front of them but they can walk around the room, they can see the television, they can recognise people from across the room without spectacles that might be a situation on which we may decide, well does this person have the attention span and the interest levels to be able to look at things close up and if they really have, if they’re never much of a reader, they really are interested at looking at photographs or pictures or they’re old wedding albums or whatever it is, we may well say well giving them spectacles is probably more hassle, they’ll probably end up losing them, or wearing them for the wrong thing or they may well think they’re 32 years old and they don’t need glasses as you do, so leave them alone they’re not theirs, or it might be that we give someone some glasses for purely close work because once a week a family member comes round and sits down and spends time with them going through some old family photographs, and that’s a really important part of dementia is stimulating the memory and trying to keep people’s memory and attention active, so if they’re doing activities most of the week and then they have a dedicated time when they’re perhaps doing some family time looking through photographs, it may well be that we give them a pair of glasses but 9 hours of the day they’re kept in a drawer or perhaps the family member looks after them and it’s only when they’re doing a specific task that then the glasses come out just for that one task.

Perito:     (28.21) So does eye disease come in here as well with dementia is that going to be a problem because that’s going to be a negative I guess isn’t it immediately, we talked briefly about that at the beginning?

Greg:        Yeah absolutely so when we’ve talked about the eye, even if the eye does a perfect job, someone with dementia may well have quite poor vision because of the reason we’ve discussed above, when we start factoring in eye disease it can really make life difficult, they can definitely exacerbate all the above and unfortunately if someone has, for example, cataract, a really common eye disease, that may well mean that the eye isn’t doing a perfect job so the signals that are going to the brain are already impaired as a result of the cataract.  We talked about eye disease in the previous condition but very briefly about cataracts and how that can reduce the contrast, reduce someone’s ability to see clearly and make someone more prone to glare, so when we factor in the fact that someone’s pupil isn’t responding quite as well because they’ve got dementia, they’re more prone to glare anyway.  If we think about perhaps Macular Degeneration that’s poor central vision, if someone has bad dementia and people or the carers feel that their peripheral vision is very likely affected they tend not to notice you when you walk into a room, until you start walking in front of them and then they notice you, then it may well be when you combine that with Macular Degeneration they have poor central as well.  It may well be that their vision is really quite poor indeed and ultimately it’s going to exacerbate a lot of the above, when it comes to dementia and eye disease there’s a really complicated discussion to be had with the patient, their carers or family members, and the profession or as to whether what can we do to minimise the eye disease, can spectacles help things a bit, can they improve someone’s vision and do we need to think about operations, or seeing a referral and attending an appointment at the eye hospital as to whether we can alleviate that eye disease so that means a cataract operation, perhaps that means eye drops.

Perito:     (30.05) Does the same sort of thing replace hearing?

Greg:        That’s a great question and I won’t talk too much about hearing because I’m not an Audiologist and I’m sure an Audiologist wouldn’t talk too much about eyes but my personal suspicion is that much like vision if someone’s hearing is impaired then that will really exacerbate their ability to interpret the world around them.  We’ve talked that certain frequencies can be affected more than others, it may well be the case that a certain person has real trouble with a certain tone of voice so they may not be able to hear their wife, the gentleman may not be able to hear his elderly wife talking if she’s got a higher pitched voice but he may well be able to hear deeper tones and octaves of individuals or frequently gentlemen who have got a deep voice, so definitely hearing is a really key part of making someone’s brains job easier, reducing the strain on the brain so that the brain can interpret things the best it can.

Perito:     (31.04) Greg, that’s really useful classic information because you’ve got such a wealth of knowledge on the subjects.  What would be interesting is to share that knowledge with people in a way maybe more a story way so it’s easier to understand exactly how people are experiencing dementia, do you have any stories you’d like to share that would be good examples for people?

Greg:        Yeah sure I’d love to, so some of these are eye related, some of these are just things that I’ve picked up so I should stress that I’ve had very, very little formal training on dementia, so I try not to talk too much about general ways to deal with dementia but I can talk about what’s worked for me in practice and when I’ve worked in a care home or with some carers who have really, really top end and really, really fantastic with dementia, I pick up the odd story or I see the odd thing and I do pick up a few things from them.  The first one I wanted to talk to you was about a gentleman who wanted to have a wee and every time he wanted to have a wee he would stand 3’ away from the lavatory.  He didn’t like sitting down to have a wee, he wanted to stand up like all gentleman do of course but he would not walk right in front of the lavatory and as a result of course it was really quite a messy job and after some weeks the carers are starting to get really, really frustrated that every time he wanted to go to the bathroom there was a bit of a mess and some cleaning up required.  However, one person, a carer who had a lot more experience with dementia, went in and had a look at this person’s bathroom and their set-up and they find that the person’s bathroom was well lit, it was very appropriate for the patient, however he had a very large and dark bathroom mat, and this is probably going to trigger off something you said earlier on James.

Perito:     Yes, yes.

Greg:        He decided that persons’ vision was such that he saw that dark bathroom mat, I don’t know what style it was a dark purple or something and to him it looked like a hole, so why would he stand close to the bathroom, the lavatory because otherwise he’d fall down the manhole.  All they had to do was remove the bathroom mat, put a lighter colour bathroom mat in front of it and suddenly there he was standing 3” away from the lavatory like you and I would.  So it sounds silly.

Perito:     Great story.

Greg:        But trying to see the worlds through someone’s eyes and interpreting it as the best they can, can instantly reflect in a complete change in their behaviour, I’ve got another story.

Perito:     But it was so logical for the guy not to want to do that, so despite all his situation, the stress his under, the logic and the self-preservation element was still there, so I need to go to the toilet but there’s no way I’m going over that bit and just like you would.

Greg:        Yeah well absolutely and you have to be a bit careful saying this but my opinion is that people with dementia often exhibit behaviours and patterns that are quite, I don’t want to mean primitive but they’re definitely quite primal, almost childlike or animalistic, so what are children afraid of, they’re afraid of falling, they’re afraid of loud noises, they’re afraid of busyness, they’re afraid of distress, they’re afraid of anything different, any kind of change and I often find that people with dementia are the same thing, those fundamental things that we’ve evolved to be afraid of, they still maintain so falling, you know falling down a hole, that’s a primal and basic fundamental thing that we all try and avoid and that’s what that gentleman was trying to do, so in a way he was far more logical than everyone else was about it and if you try and think about the world through his eyes, could he have seen that as a form of distress, could he have seen that as a risk or a hazard, eliminate the safety hazard, improve the lighting if needs be and suddenly the problem goes away.  The next story I had and this isn’t particularly about eyes but it’s a great one is there was a gentleman who presented in a care home, fairly new to the care home and as it frequently is the case he didn’t have an awful lot of history, he didn’t come with a lot of information and this man was up at 5 o’clock every morning really quite worked up, he’d always try and get out, he’d be pacing up and down the corridors, really quite worked up wanting to do something and they couldn’t work out what it was, did he want a cup of tea, did he want to go to the lavatory, no he just wasn’t happy.  Anyway the carers put a lot of time in trying to work out what was going on and after talking to the family and doing some research they found out that this gentleman, at one point in his life, was a semi-professional rower, which will probably remind you of some echoes of 5am starts and rowing first thing in the morning James.

Perito:     Yeah often unhappily early starts yes.  (laughter)

Greg:        Well this gentleman unlike you, this gentleman was raring to go so they did a bit more research and felt that he was so use to the routine of getting up at dawn, the crack of dawn every day and going for a row, they then felt well what can we do to alleviate that gentleman’s symptoms so they decided that they can get him a boat, so I think they ended up with a canoe of some kind or perhaps just a small rowing boat and they put it in the garden for him.  It was a bit of a feature for other residents to look at, it wasn’t really any kind of a trip hazard and immediately, under supervision of course so he wouldn’t fall, this gentleman was thrilled to bits, he’d go, he’d sit in the boat, he’d mock row through the oars and either though to you and I we may look at that and think well that’s demeaning that’s irresponsible, why are we feeding this gentleman’s delusion.  The principal behind it is what does that man need to make his life more pleasant, how can we alleviate the stress, it’s not up to us to judge what’s demeaning or what’s appropriate, if it fixes the problem and it’s safe why don’t we encourage it, so I just thought that was a lovely story about a gentleman who was so distressed and they got to the solution by looking through the man’s history and taking time to look at what that man did with his life.

Perito:     (36.46) Excellent and have you got anymore for us because it’s very good so far Greg?

Greg:        Yeah a couple more, I had another gentleman also, and a couple more but before we do just going back to that rowing gentleman, other applications for that very similar story it could well be that you’ve got a patient who was a postman, it could well be you had a patient who was a milkman, it could well be you had a patient who was a builder or an accountant, giving the patients anything that allows them to compete in their routine and feel like their contributing or doing some work it may well provide some form of comfort for that person, so a milkman, some empty milk bottles, if he goes around every morning, if it he calms him down and he wants to do it, putting milk bottles at the base of every single door and the whole building it doesn’t cause anyone any harm, as long as their plastic bottles of course.  Another story I wanted to talk about was, this is a bit sad, is I had a gentleman who came up to me, I tested his eyes, we got on well, and he obviously had some dementia but he presented really quite well, he said to me, “there’s a conspiracy going on here” and I think sometimes if you’re dressed well and you’re clearly a visitor a care home often patients will confide in you in environments where they wouldn’t otherwise, you look quite different, you’re not in uniform, they definitely respond in a slightly different way sometimes.  So he wanted to confide in me in something, obviously sort of whenever you hear this you go on full alert and he said to me, “don’t you dare lie to me young man but tell me why am I in the women’s area?” and so I said, “what do you mean?” and he said, “well if I’m not in the women’s area where are all the men?”, now this was a care home, a fairly typical care home it’s probably 25 residents and he was the only male resident in the entire care home, we all know that women live longer than men and that was perhaps a bit unusual to have only just the one gentleman but it does happen from time to time and so I was now faced in a position where what do I tell him, do I tell him well, do I give him a long speech about well men live less longer than women therefore statistically unfortunately most men have passed away that’s why they’re not in care or do I try and say something to him that relieves his symptoms, alleviates his concern and worry but at the same time not wanting to upset him or lie to him, so I said to him, “that they were all at work” and that seemed to make him quite happy, I said to him, “Bob you’ve retired but the other gentleman will be back later, they’re all at work” now I knew he had short term memory so he’ll probably be asking me the same question in an hour, if I knew that he’d be worrying at 6 o’clock why no one was home from work I probably wouldn’t have said it because then that fear would have caused an additional further complication but knowing he had short term memory problems it was less distressing for him to think that he wasn’t in the women’s section the men would be back later.

Perito:     (39.32) So what happened to Bob in the end did he, is he still alive and is he still asking the same questions?

Greg:        I have to admit I haven’t seen Bob for some time but he was, I think, after that he was quite happy with that answer and went back along with his daily business reassured that he wasn’t in the women’s section, he wasn’t in the girl’s section, that generation quite frequently separated gender and how they spent their time.  I think we often find with dementia that as the brain degenerates, patients definitely present with different, they go through phrases of quite a lot of confusion and then they suddenly settle down again and then sometimes they can become more confused and deteriorate and decline a little and then they can settle down again, so I think Bob was, when I met Bob he was definitely in a more agitated state and then a month or two later it is very likely he would have settled down and calmed down and been less concerned that he was in the women’s section, or just eventually accepted the world around him for what it was and not really worried about it too much.

Perito:     (40.32) Okay brilliant thank you Greg anymore from there or shall we move onto the next question?

Greg:        Yes I’ve got one more story, this is not dissimilar to Bob actually and it’s a bit of quandary for your listeners to think about and how they would choose to deal with this situation.  I had a patient who requested a home visit and on visiting there she had two daughters with her, both daughters were very nice really looking to after their mother but they had a really quite different approach to how they would deal with their mother’s dementia.  The mother was constantly asking where her husband was, now the husband sadly had passed away 5 or 10 years before this and we often find with dementia that their short to medium term memory is really badly affected, so whilst the mother recognised her daughters and knew she was with her family she didn’t know where her husband was and it was a really awkward situation because one daughter wanted to tell her mother the truth, she didn’t want to lie to her mum, she felt that her mum should just accept what she said, she wanted to tell her that her husband had died.  However they’d done this before and it had led to real genuine distress from her mother, literally screaming because if you’d found out that your nearest and dearest had just died you’d respond in the same way.  The other daughter preferred a more, a lying approach, a deceitful approach but one that managed that patient’s symptoms arguably in a much calmer way, she would just tell the mother.

Perito:     (41.54) Well it sounds like a white lie doesn’t it, yeah?

Greg:        Yeah, yeah a white lie, that’s a great way, it’s a white lie and she would tell her mother that the husband was at work and he’d be back later to calm her down, so I’m not saying there’s a right or wrong answer here and I think we’ve got to be really careful when it comes to deceiving and lying to our nearest and dearest family members and it may well be that sometimes they can remember that lie and then they’ll challenge you 5 hours later, well why aren’t they back from work yet, so you’ve got to be quite careful but it was just to raise a bit of a dilemma for our listeners is to how do we best deal with these patients and the answer is to how we best deal with these patients and the answer is probably whatever works for them, whatever works for them is a way but consider what works for that person, not what you think is best or what you would like to hear, what makes things most comfortable for that person and achieves your goal of making that person happy.

Perito:     (42.50) You’ve mentioned about the individual and designing for the individual needs, if we come back to the postman and canoe situation, that’s all very well, so that’s very bespoke, have you got any tips, rules of thumb our listeners can do to design better or just understand how to engage with a person with a dementia on a general basis, so are there things that the majority of people can do to help the majority of patients or citizens who might access or interact with their services or design?

Greg:        Yeah sure great question, I’ll definitely keep this mostly to do with eyes but a few little tips that I’ve picked up in the past in general I definitely suggest getting their ears and eyes looked at and examined properly and preferably in a domiciliary setting.  You’ll often find that people who specialise in the home visits will encounter dementia far more frequency than those in a high street, so a home visiting Audiologist and a home visiting Optician is more likely to be experiencing dementia but don’t be afraid to ask that when you’re booking the appointment.  Of course getting as much information as you can from your doctor, your consultant about the nature of your family members particular type of dementia, do they have one type, do they have multiple types and how that’s likely to present and knowing whether they have a form of dementia that causes hallucination, whether they are possibly gonna have their visual fields affected or lose their peripheral vision.  Knowing that information will mean that you can customise the world around you, around that patient far better.  Don’t be afraid to do a bit of trial and error, don’t be afraid to think, come up with a theory oh are they behaving in that way because of X, Y or Z, let’s try and eliminate X, look at Y and work on Z just seeing if that helps that person.  Yeah so a few little tips and tricks for the eyeballs as a rule of thumb it’s quite a good idea to think a bit, to approach things in a similar way to if someone has lost their vision as a result of their eyes, we talked about some of these in a previous episode but similar principles to as if they’re losing vision or they’re registered as blind.  So improving the contrast in the world around you, that’s generally with lighting, eliminating shadows, keeping things quite simple so for example if you imagine someone had blind would you feed them mash potato on a white plate, probably not.

Perito:     No I don’t think I would now, no.

Greg:        No I don’t think you would.

Perito:     I might have done before you just said though.

Greg:        Yeah, yeah you may well have done, in the words of Alan Partridge use a sausage as a breakwater.  (laughter)  So you may well choose to have different colours plates and objects to make life easier for that person, so a dark plate, so if you’re serving a lighter coloured food is much easier for that person to see, if you’ve got a pale cup it might be beautiful but if you’ve got a pale cup on a pale tablecloth again it’s much, much harder for them to see especially if its just full of water, or milk or something pale as well.  So working on your contrasts of the objects in the world around you, try to eliminate glare and reflections just like if someone’s registered as blind, being aware that general lighting can be your friend but lighting and glare can be your enemy, eliminating shadows with lots and lots of lamps so that they don’t shine directly into the person’s face but they do cause generally good lighting.  Keeping things familiar is really important of course, changing the bedroom or the layout of someone’s room if they have dementia is really quite distressing for them but don’t be afraid to jiggle things around a little bit if it improves the lighting and removing, as you said any really complicated patterns on the floor or the walls, complicated or confusing pictures, carpets or rugs.

Perito:     (46.23) So have you got any further general tips Greg which would really effectively for people?

Greg:        Yeah these are just general tips that I’ve found work for me in general practice and I think as a rule of thumb they may well be worth your listeners thinking about, so remember that the brain controls almost everything and dementia can affect almost any part of the frame therefore almost anything can be affected but as general rules of thumb being slow and calm.  I often think of people as mirrors, people with dementia as mirrors, they are essentially products of their environment, so if you’re agitated, if you’re busy, if you’re loud, if you’re worked up, if you’re stressed so will they be, however if you aim to be calm, friendly, smile and go back to real basics with body language, touch is a really good one, where you touch someone is really, really important, touch can be very reassuring for someone anyway between the elbow and the upper arm is a really good gentle way of approaching someone especially with a smile and especially if you approach slowly, that can really reassure someone.  I probably touch.

Perito:     (47.20) And I guess from the front as well, so you mentioned that before but also thinking back to the previous Podcast with vision impairments, locating and touch on someone and approaching them in a way that they can still view you from periphery and everything was really important.

Greg:        Yes absolutely great point, you may well approach them from the front when you’re doing that and you may well of course use another sense that you have available to you sound, you may introduce yourself or make sure that you’re talking when you’re doing it so that they can hear that someone’s approaching as well as seeing, as well as feel, so you’re stimulating all those senses so that it’s less of a shock to someone.  Other things to do with dementia, I often find people with dementia quite like to be called by their first name, we may think of the older generation as liking the formality of surnames but firstly if you’re dealing with a female remember that they may have had more than one surname in their past, if they were only married at the age of 70 under Mrs Jenkins it may well be that they don’t remember that, they remember being Mrs Smith so if you call them by their first name it’s a much easier and more familiar and friendly way to approach someone and eliminates the chance of them not recognising themselves as a different name.  Also be aware that a lot of elderly people will have more than one name, so they may be christened Joan but from the age of 5 they may have been called Betty, so if you call them Joan they won’t recognise as their own name, so being aware if you’re dealing with someone you don’t know very well make sure you find out how they like to be addressed, more often than not, or very frequently surprisingly so it will be a different type of name.  Be sure to work on your body language and keep calm and rely on the base indicators like smiling and being aware that people with dementia will mirror you.  If I think back to my time in practice I’ve been punched and head butted by patients in the past, more than one of those have been female believe it or not however, with hindsight most of the time it’s been my fault, I’m pleased to say it hasn’t happened over the last 4 years or 5 years so I must be getting better are reading patients body language, calming and controlling my own body language and knowing when to take a step back or when whatever methods and techniques I’m using are not working.  We’ve talked about touch a little bit and it’s towards the upper arm and the elbow.  Another strange story is don’t be afraid to go with it, I had a patient who would insist on wearing their pyjamas for breakfast and the family member who was caring for them really didn’t like the idea of it, it was always got up dressed and first thing in the morning being smart and well presented from when they were first married and the family member really wasn’t in on this person still wearing their pyjamas for breakfast.  So I do think routine and a regular stable environment is really important for someone with dementia but at the same time is it worth causing a really big argument over getting someone out of their pyjamas in time for breakfast.  Consider the option that it might not be, it may not be worth causing that person that distress just to get them out of their pyjamas.  So we may look at it and think that looks a bit silly, that looks a bit unconventional but does the patient, does it may the patient’s life easier, is it more pleasant for that patient.  Another really interesting.

Perito:     (50.13) I guess it might be the one thing, sorry Greg, it might be one of the few things that they actually recognise, maybe one of the few things that they look at and go like a child with their blanket or a favourite teddy, perhaps an element from the clothing item stand.

Greg:        Yeah that’s a really, really good point, very probably actually, that frequently explains, I have one patient I can think of them now actually, names Dennis and he likes to wear a bobble hat indoors, all day, even in the summer and exactly that he probably use to wear it 20 years ago or a bobble hat 20 years ago when he was walking the dog and so he thinks that he knows it’s his, he remembers it’s his and I think if people have dementia and they’re aware that the world around them is slipping away from them and they’re aware that something’s not quite right, they’ll very frequently grab on and clutch onto something they recognise or they know is theirs and that brings me nicely onto another point and that’s stealing.  We often find that people with dementia steal things, and they not stealing, they’re taking things and they often hide them away, the reason they do that is they look at something like keys or a picture or a wallet or a purse and they think god that’s important I do not want to lose that, that’s really important and they’re aware that things aren’t quite right for them, the world around them is slipping away a little bit and they think what I can do with that really important thing, I know I’ll put it somewhere safe, I’ll put it under my bed, I’ll put it in my drawer and that’s why we often find people with dementia take things because they think that it’s theirs and they think that it’s important and they want to put it somewhere safe because they don’t want to forget where it is.

Perito:     (51.40) How’s this working going forward, are we making progress with this, I mean I’ve found this particular whole conversation to be massively enlightening but also its concern is there’s a concern here that we may be not doing enough to help people with dementia particularly as this is a huge, huge issue going forward as we get older population and the whole idea of an inclusive environment which obviously is excluding people simply because they can’t interact with anymore or maybe we simply don’t understand how to help them interact with it anymore, whether they become, have dementia.  What are your thoughts on the future and the way this is moving forward?

Greg:        I just don’t think dementia was really even thought about 30 years ago was it, it was more just that they’re, “oh my crazy old aunt she’s going crackers, she’s going crazy don’t worry about if she starts talking about the war, it’s perfectly normal” it’s definitely becoming better than that, we are more aware of dementia but you’re dead right it’s such a broad and complicated issue it’s obviously massively underfunded of course and answer generally I think is time and a tailored approach to individuals.  The more time we can spend learning about someone learning about their history, learning what works for them or what doesn’t work for them betterer and more inclusive environment we can make for people, but I think your dead right it’s going to become more of an issue over time and although things are moving in the right direction it feels quite slow and I’m not sure how you’re listeners can really tailor their environment if they’re shopkeepers or if they own practices and buildings that are going to be visited by people with dementia it is quite difficult to tailor someone’s environment in terms of a physical environment I think being aware of over stimulation is a really good one and I’m sure that would help lots of other disabilities, thinking about contrast and design and layout is a really good one and again that will help people with other disabilities probably.

Perito:     (53.22) You also mentioned it a second ago Greg about the idea of we’re people mirrors, so as long as everybody when their designing projects to think of people as mirrors they are directly reflecting what we produce for their products, their environment like you said.

Greg:        Yes exactly that.

Perito:     (53.35) Which is amazing in terms of this really struck for me is the tool so no matter you do if you have a crazy world that you’ve created for a shopping experience and don’t be surprised if people react in the same way to it, whereas if you’ve got a perfectly normal pro-generic then go for it.

Greg:        Yeah, no absolutely if it’s a high energy, all guns blazing casino or shop selling computer games for youngsters it’s going to be such high energy, it’s going to be massively over stimulating, massively confusing and intimidating for anyone with dementia, as you say they’re products of their environment.  I’ve just thought about this idea now but if I had a shop and I wanted to tailor specifically for people with dementia as well as a lot of staff training I would really consider having a protocol in place where I would, and a template where I would tailor that shop for two hours a week for people with dementia to come and visit and that might involve removing an awful lot of the stimulation from the walls, changing the lighting to make it a calm environment, changing the background music, making sure that my staff know, oh well we’ve got this dementia window between whatever it will be 10 o’clock and 12 o’clock on a Thursday, this is a calm and generally relaxing environment, our staff are aware that some of the patients may have dementia so they’re changing their body language, they’re picking up on non-spoken queues about what that person seems to respond to, changing the lighting in the environment, maybe even changing the colour of the background lighting to sort of create a more calm and relaxing environment.  Perhaps that will be a way in which things could move forwards.

Perito:     (55.16) Now there are quiet hours and things out there but one of the issues I’ve got from an inclusive environment expected with this is we’re turning around to people and saying you’re only welcome here during these predefined tolerated types and I think everything that you’ve mentioned and particularly with dementia patients and customers isn’t actually that far off what they’d quite like as a shopping experience, certainly during Covid I’ve noticed how much easier the Co-Op at the end of my road is because it’s almost like a personal shopping, there’s fewer people in there, you can queue patiently outside, everything’s so much more relaxed and overall it’s a much more positive experience for me.

Greg:        Yeah absolutely and a one-way system which has been brought through for Covid, certainly my Co-Op’s got a one-way system, that definitely makes it easier for a patient with dementia if everyone’s sort of shuffling and moving in the same direction.

Perito:     (56.04) Some vision impairments as well.

Greg:        Absolutely, absolutely, I can see that the other way to look at it is you’re only welcoming in people for narrow window a day, I guess perhaps the free market might solve it if someone thinks that there’s a demand for a permanently calm and relaxing environment that all the introverts and everyone who likes that environment will take their business there and that may be the way forwards, but I do feel that we’ve got a long way to go, it’s such a broad topic, it’s so hard to generalise and we’ve talked an awful lot about various rules of thumb and general traits.  I think we’ve got a long way to go, but like you say hopefully some of the principles tie in with other disabilities that make life harder, so if we can work on things for some people who are blind it will very likely improve people’s dementia as well.

Perito:     (56.56) And before I ask you about any final things, topic, question, what I’d like to just ask if you’re happy to talk about it is everything that we’ve talked about today is very emotive, you’re dealing with people who are in a stressful situation often towards the end of their life, how does this impact on you and what did you, what impact does it have emotionally for you as an optician to see people in this and do you find that you’re kind of just having to work through it or do you often think about these things and how do you manage that for yourself?

Greg:        First thing to understand with most forms of dementia it’s more upsetting for the family members than it is the patient, very often.  The patient frequently, they may go through phases of getting quite distressed or knowing that’s something’s not quite right and getting very upset about it but the vast majority of people that I see with dementia are pretty content, they’re quite relaxed, they’re quite happy, they may have gone back to basics a little bit in what they like and don’t like and what they’re doing with their time but 9 times out of 10, more than 9 out of 10, 97 times out of a 100 they’re actually fairly content, fairly relaxed, it’s the family members who find it really, really difficult because they’re seeing their loved one change, they’re seeing their loved one decline and become less of a person that they remember and that’s really hard for them.  So I think remembering that if the patient is happy, you’ve done your job well and that’s the most important thing, I think that’s really important to think about and also just thinking about the funny side of dementia, I mean people with dementia do really, really funny things, we’re talked Frontotemporal Dementia and how one can lose their inhibitions.  Frequently people with dementia can be incredibly honest, it’s almost childlike in how naïve and honest they are and that’s really refreshing in a world where everyone tries to save each other’s feelings so I’m trying to think of some situations really I mean I’m luck enough not to have a bald patch but if I did I can guarantee it would be pointed out at least once a day by someone (laughter) so certainly I can have someone’s, more than once I’ve had someone saying, “that’s shirts far too small for you”, “good god look at the colour of that tie”, “she’s far too pretty to be your girlfriend” as they point at a carer whose talking to me.  Something hilarious like that so I think it’s really important to sometimes be prepared to laugh at the funny side of dementia and as long as the patient’s happy I think that’s the most important thing.

Perito:     (59.07) Any final things you’d like to add on any topic at all, so this is a chance for you to say what you’re thinking or what’s that’s come up new technology or anything at all?

Greg:        Yeah sure lovely, two things really the first one which is what I really wish I’d mentioned last week we talked about Macular Degeneration and how it’s extremely common and can cause some real impairments in peoples’ central vision, there was one thing I wanted to talk about and it was hallucinations and Macular Degeneration, there’s a condition called Charles Bonnet Syndrome and it’s a situation in which the scarring at the back of the eye caused by Macular Degeneration sends random electrical signals to the brain and the brain doesn’t know what to do with them so it does its best to interpret them, very often can cause a completely random hallucination and the reason I wanted to bring it up was it was thought some years ago that this was really rare, only 5% of people with bad Macular Degeneration had these occasional hallucinations and then there was a study in which actively consultants at an eye hospital, and I can’t remember which hospital it was, started asking people, every single person they had with Macular Degeneration, “do you hallucinate, it’s perfectly normal if you do, we think it’s more common than we realise” and the results eventually came back that up to 50% of people with advanced Macular Degeneration hallucinate a bit and see things that aren’t there, and those patients were afraid to tell anyone because they thought they were going mad, they thought they were going to develop dementia and actually they weren’t it was just the scarring at the back of the eye triggering these hallucinations so I do want to say who listened to the previous Podcast who had Macular Degeneration or a family member and they were worried about getting hallucinations it may well be that it’s the Macular Degeneration causing it, so don’t be afraid to have an eye test and get that examined further because it could well be that it’s Charles Bonnet Syndrome their suffering from.  The second thing I did want to mention and again I haven’t sort of managed to quite find a way to sneaking in this so far was a completely random and very small nugget of information is very often you’ll find people with dementia will ask for their parents, they’ll very often say, “where’s my mum” or “where’s dad” and this person’s 84 years old so obviously very distressing for the family members and the children saying, “well your dad died 40 years ago”, to understand why they do that it’s not unusual for someone with dementia to think they’re a lot younger than they are, so they have very poor short term memory or even medium term memory so a person with dementia may well think they’re 45 years old.  We talked about that, that man who was very distressed because he wanted to go to his rowing first thing in the morning that he was probably doing in his 20’s, he thought he was in his 20’s, so he may well at certain times have asked where his parents were, or asked for his mother for some reassurance and so understanding that people with dementia will often think they’re considerably younger than they are, that explains why they ask for their parents and it also explains where they can find mirrors quite distressing, they look in a mirror and they don’t recognise that person, if you think you’re 40 years old and you look in the mirror and you see an 87 year old in the reflection that’s really distressing for someone, so be aware that mirrors and even reflections on television can be distressing to someone with dementia and that’s why they’re asking for their mum.

Perito:     Brilliant summary there Greg, thank you very much.  So thanks for joining us today Greg it’s been really interesting to hear about your work and if listeners want to find out more about the versatility of domiciliary opticians please check the Podcast notes on the website blog or head over to Greg’s company website which is www.mannandfrancis.co.uk and that’s also going to be listed on the page too.  Now thanks for joining us Greg.

Greg:        Pleasure thanks for having me.

Perito:     Now you have been tuning into the Perito Podcast Our World without Boundaries, thanks for listening everyone, everywhere.

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Our World. Without Boundaries Podcast Ep6 In The ‘Inclusive Designer Series’ With Gregory Mann On Vision Impairments (mini series ep1)

In Episode 6 we find out about vision and impairments from Gregory Mann in this, the first part of our mini series about optics and the human eye.

 

Perito:     Welcome to the Perito Podcast Our World Without Boundaries, a Podcast all about creating inclusive environments and about helping us all become experts at identifying exclusion and creating an inclusive and accessible world for everyone, everywhere.  Perito believes that we are all designers in some capacity even if we aren’t the Principal Designers like Town Planners or Architects.  This Podcast is out there to help everybody become a community expert in recognising exclusion and someone who can then contribute to a design process and make or advise on creating better inclusive design decisions.  The Podcast will help listeners learn from the day to day experiences and challenges of our interviewees and the topics we cover so that we will all have a greater understanding of what can exclude people from participating and what can be done to create our world without boundaries.  In this mini-series we’re looking specifically at vision so we’re joined Optometrist, Gregory Mann from Mann and Francis Mobile Opticians and the mini-series was conceived as a specific tool to help people understand impairments associated with the eye, but also the impact of temporary issues which can make short but just a severe an impact on people’s lives.  Hello Greg thanks for joining us.

Greg:        Hi, pleasure to be here.

Perito:     Before you tell us a little about who you are what we’ll do is a quick-fire round, a bit of a special treat for you.

Greg:        Okay.

Perito:     And just answer the questions off the top of your head and see how you feel, so first question (1.19) ambition or talent?

Greg:        A bit of both of course it instantly made me think of Gary Player the Golfer, he always said a phrase I’d always thought of was the more eye practice the luckier I get. A fantastic quote but shows you also that you need a bit of both.

Perito:     (1.33) If your teenage self could you see you now what would he think?

Greg:        I think the teenage self would see a middle aged optician and think it was quite boring.  Yeah not much to say about that really, you just think… oh.

Perito:     (1.44) Do you listen to music whilst you work and if so what’s often on the playlist?

Greg:        In truth I don’t actually, occasionally a bit of Classic FM after a long day but for the most part I just listen to Podcasts.

Perito:     (2.00) Socks with sandals?

Greg:        I love it when I see it, if you can pull it off then you’re really special. If you can’t then you’re making everyone else smile inside.

Perito:     (2.10) Seaside or mountainside.

Greg:        Ahh that’s a tough one, I love the ocean, I grew up near the ocean but I do like the view that a mountain gives you so I’ll say the ocean and seaside but preferably high up on a cliff so you can get the best view.

Perito:     Yeah that sounds good, okay brilliant.

Greg:        That was a cheap answer really (laughter).

Perito:     (2.28) There’s no right or wrong answers.

Greg:        Having my cake and eating it on that one I think, yep.

Perito:     (2.33) Tell us a little about who you are and a bit of your background, you obviously like having your cake and eating it but what else is Gregory Mann about so everyone can get an idea of who you are and where you come from?

Greg:        Okay so I’m an Optometrist, I work for a mobile opticians firm called Mann and Francis Mobile Opticians. I’ve been practicing the domiciliary build, domiciliary meaning the home visiting or the mobile service for about 8 or 10 years now, prior to that I was an independent practice in the high street.  An Optometrist is a term sort of used interchangeably with Optician or Assistant Dispensing Optician, Ophthalmologist and they are all a bit different really.  So the Optometrist is the individual who when you go and have your eyes assessed in a high street optician there are others within the optical industry which are similar but not quite the same, so alongside an Optician, as an Optometrist you often have Dispensing Optician and they are well qualified. The term Optician is sort of a bit more of generic term, it can describe either of us although it is a protected title so not anyone can call themselves them an Optician.

Perito:     (3.42) So it’s kind of like an Architect isn’t it you can’t be an Architect in the built environment and the body can take legal action.

Greg:        Yep absolutely yeah, it is a protected title as is the word Optometrist as well so if you see the word Optometrist or Optician it is a protected title.  There other work that is often heard is an Ophthalmologist and an Ophthalmologist is an Eye Surgeon so they’re a consultant, so there background is really different, they start off as Doctors, go to medical school and then specialise.

Perito:     (4.12) Did you ever want to do that, was that always in the plan or was it a case of you?

Greg:        What eye surgery?

Perito:     (4.18) Yeah did you want to go through the field because I guess that’s really super niche isn’t it.

Greg:        It is super niche but in truth the channel is totally different, those who wish to become an Optometrist will go to University and study Optometry.

Perito:     (4.28) Now what I particularly like about what you’ve done with your business is you’ve turned it into essentially a fully accessible Optometry unit isn’t it, you are in your car most of the time, you go around to see people’s houses so if someone can’t go to a high street optician you can go to them. Is that why you set it up?

Greg:        Yes exactly that yeah, so home visits and a domiciliary sector of eye care was always considered very niche, as you’ve said, a very small part of it and in truth most people who are in their comfortable warm rooms in the high street really didn’t want to get involved in domiciliary care and it was neglected for a long time really, however if you’re entitled to an NHS eye test in a normal opticians and you’re unable to attend the high street unaccompanied, that’s the terms that are used, either due to a physical or a mental disability then you’re entitled to an NHS eye test in your own home.

Perito:     (5.22) That’s really useful thanks Greg.  When I conceived this podcast the idea was that this would be the first Podcast in the mini-series about vision, blindless, eye care and helping people to kind of understand more about how this can impact on people’s lives and when your designing, when your creating, when your organising things to build this sort of stuff into and what really matters to the user.  Can you tell us about some typical visual problems that people have I’m thinking maybe if we look at generational issues so from child to as you get older, am I right in thinking that age of the body also means the eyes age with us?

Greg:        Yes absolutely yep, shall we start with the young and work our way through the ages so to speak?

Perito:      Yeah sounds good.

Greg:        Yes so children, a lot of people don’t realise that when a baby is born their vision is appalling, much like the back of head isn’t fully formed you have to be really careful not to damage the back of their head and their vision is really very poor, a new born baby will not recognise its mother how their mum looks, they will primarily recognise their mother through the sound of voice, her smell, her touch and because they have a large amount of contact with her.  A child’s vision develops gradually but over the years and as a result it’s really critical that nothing is going to impede that child’s vision.  Generally it’s a really good idea to have your child’s vision assessed by an Optometrist generally between the ages of 2 and 4, it depends a little bit.

Perito:     (6.38) So how do we know that babies can’t see very well?

Greg:        Good question, obviously you can’t show the dictionary and ask them to read it out, there’s lots and lots of various methods but generally they work on the principle of preferential looking so generally one would hope that are interested and curious and prefer to look at something rather than nothing, so if you hold up a card with a letter on it and then right next to it another equally sized white card with just a blank on it you would hope that more frequently than not the child will look at the card with the letter on and of course if you make that letter fainter and fainter with poorer and poorer contrast and smaller and smaller you can get an idea of just how much detail that child’s sees.

Perito:      Okay cool.

Greg:        Yeah that might well be how an infant’s vision is tested initially but perhaps the most important thing when you’re assessing an infant’s vision is do they appear to have any significant squint, that’s a bit of a slang turn but essentially it’s a turn in the eye, not uncommon to think a child has a turn in the eye and actually the skin between the nose and the eye children don’t have particularly developed bridges of their noses so the skin is closer to the inside of their eye and it looks like that they a squint but they don’t, so an Optometrist will look at that and look at the health of the eye, look at the back of the eye to ensure there’s no obvious obstruction to the child.

Perito:     (7.54) So how many children are born into the world with eye problems, is this going to be one of those things that only affects 1 in a 1000 of us or is this as common in children as it is in adults.

Greg:        I’m afraid I don’t have the exact stats for you on that, certainly very few babies and infants have visual problems, have real squints or any real diseases of the eye but it does happen and the sooner it is diagnosed the better.  Provided that your infant hasn’t got any strong family histories of any squints or anything, short sightedness comes generally in the later children’s years or the very early teens.

Perito:     (8.39) Probably another question you’re going to struggle to answer Greg but I’ll ask it anyway, when it comes around to glasses I mean you’ve worked in a high street optician, when children come in are we designing spectacles and optical products, I don’t know what the earliest age you can have contacts is, but are designing for kids with sight and vision problems already, is there a kind of a big active proactive market out there for it or is there some real room to be made here?

Greg:        Do you mean in terms of the design and the layout of the optical practice in children or do you mean in terms of optical products and spectacles?

Perito:     (9.10) I was thinking more of the product side but if there’s going to be a gap there.

Greg:        Well it’s a good point, I mean the world around is designed for adults so although we don’t particularly struggle with the set up in a practice for children it’s not unusual for me to have to ask a child to perhaps kneel on a chair rather than sitting on a chair for them to be able fit on the machines, it’s a good question actually, I would hope that paediatric specialists in low vision departments in the hospital would probably have higher chairs and equipment that would fit them a bit more appropriately.  As to spectacle frames and fashion and design of things well it’s amusing but Harry Potter has done absolute wonders for his glasses, in the 80’s they were extremely uncool to wear glasses and actually the glasses that you got from your high street practice were pretty awful really however, Harry Potter has made children really want glasses.  In part that it’s not unusual to have a child pretending they can’t see the board, convincing their parents that they can’t see the board and they need an eye test just so they want some cool glasses like their friend or Harry Potter and fortunately fashion has caught up with children’s vision and you can spectacle frames in almost any style or shape or design now, so it’s looking a lot cooler with their glasses.

Perito:     (10.16) Are there any magic frames or more Muggle frames Greg?

Greg:        Excellent question for the moment we’re stuck with Muggle frames but who knows that could be the next area of development.

Perito:     (10.29) Brilliant thank you, so are there any other typical eye issues that are worth mentioning to people who are listening?

Greg:        Yeah for children, so I think leave it to your Optometrist to check for squint and development of the eye, the eye does most of its developing in the first 7 or 8 years of life so far less beneficial if you wait until your child’s 10 then saying they have problems and that has a huge impact on their development during school, it’s a big cause. During school it’s not clear to see the board or if they can see the board they may well be able to see everything clearly but it is harder for their eye to do that, it is far more fatigued for them to look at something then it is you or I.

Perito:     (11.07) Have you noticed schools being a bit more approachable about these sort of technical issues that you’ve just mentioned or is opticians kind of ahead of the game when the schools have yet to catch up.

Greg:        The teachers are pretty good in general, I think if they think that the child’s struggling then they’ll just suggest that child goes to an optician and has an eye test, we do find they’re pretty good.  There’s one other condition that I need to be a bit careful of talking about but there is another condition of the eyes, well not the eyes, it’s a condition of the brain really, visual stress or Meares Irlen Syndrome, I’ll put the spelling of that in the show notes, and this is a situation in which a child will find looking at certain coloured letters, the black and white text is really quite distressing on the eye, feels quite distracting, quite bright, sometimes they will describe it as the words on the page are moving or they may describe it as when they look at a page of writing either the words are moving, shimmering around or they can’t really focus on the words and they just see patterns in the gaps between the words.  This isn’t actually a condition of the eyeball it’s a little like Dyslexia, it’s not the same as Dyslexia although people correctly refer to it as Visual Dyslexia or Visual Stress, think of it as a cousin of Dyslexia its sort of slightly similar in that it’s the brain struggling.  Some specialist opticians and Optometrists can screen for this and we do find that some teachers have heard of it.

Perito:     (12.23) That’s interesting because as a dyslexic I think this whole kind of coloured transparent material thing came in while I was at school in the late 90’s.

Greg:        Did you try that before?

Perito:     (12.33) Well I did but it made absolutely no difference, I mean the yellow colour, the pink colours and it was just, I suppose there was a clarity benefit to a degree but it’s interesting that you are isolating that there is a particular syndrome that may be confused with Dyslexia and as a Dyslexic for it not to, I was always concerned as to why it never made any impact to me and apparently this was the bee’s knees, but obviously it was never going to because I obviously didn’t have the specific syndrome this required.

Greg:        Exactly it’s not the same as Dyslexia, I believe it is correlated with Dyslexia so you’re probably more likely to not specifically benefit from this if you have Dyslexia, but I have plenty of patients who found this beneficial, found these colour sheets beneficial and there’s probably an argument for that but I had patients in that I had University student who doubled their read speed purely as a result of this coloured sheet of paper and it wasn’t cool blue I think it might even have been pink, it is worth looking into and I do find teachers are quite frequently handing these coloured sheets out which is perhaps unadvisable without it being looked at but a lot of high street opticians will not be able to investigate this and some may even mock and not consider feasible.

Perito:     (13.41) Moving through a very typical person’s life and we’re heading into middle age now we’re approaching the Harley Davidson and the sports car type era, are we seeing huge differences in the individuals eyesight now or are we still seeing kind of issues that were picked up in the 20’s and 30’s that have been carried through or are these new things that are developing?

Greg:        A bit of both, if someone has been given spectacles in their younger years, especially when they were teenagers and beyond it’s very likely they still be requiring them but to your middle age question the most common phrase here when we have someone in their mid to late 40’s and above is my arms aren’t long enough, so the typical condition that affects the middle age is a condition known as Presbyopia, everyone refers to it as long sightedness but it isn’t quite the same as long sightedness it’s a different condition, this is a situation in which the lens within our eye is now struggling to focus to read up close.  Generally hits us in our mid to late 40’s, generally it’s an age related deterioration of the ability of the eye to focus, so the analogy I always use is imagine, this is the old fashioned camera, the eye works in a very similar way to a camera really, have a lens in the front of the eye much like a camera that focusses and that’s really quite straightforward for us to fix with spectacle lenses.  The eyes are focussing as well just with spectacle lenses.  If however the film in the camera or if this was digital camera about the electronics of the camera was starting to deteriorate or anything else was going wrong with the camera then you can’t fix that just by refocussing.  One would think that was, generally in your middle age most common problem is Presbyopia but almost anybody needs glasses at some point or another.

Perito:     (15.18) I’m just thinking from a work side of things now so if people are into their 40’s and 50’s in a job, maybe a manual job is there already a thing where organisations, business corporations saying you have to provide these safety glasses, safety gear with prescription to combat that sort of thing cos if you feel that your visions out of sync I suppose does that cause more accidents?

Greg:        Yeah your dead right health and safety’s always on the increase and the need for spectacles for you to do your job properly and employer is required to provide an eye test. If you just need glasses for general use then the employer is legally obliged to provide that however the two main examples that spring to mind are if you require glasses and you’re also required to use safety glasses, so if you have a manufacturing job and your required or obliged to wear safety glasses and you wear a normal prescription pair of glasses for whatever job that is then your employer is obliged to pay you to have an eye examination and were issued with a pair of safety glasses to allow you to do your job properly.  Many of your listeners will probably be able to relate to using a computer, if you need glasses for general use and you also wear those for a computer then your employer is also responsible for that.  However, if you need glasses that are unique for a computer and useless for anything else and you need a computer to work then your employer is obliged to pay for those.

Perito:     (16.35) That’s interesting so it maybe if you were working on a factory floor and there were digital displays overhead that were requiring you to view information on the process say car manufacturing plants that would technically still count do you think?

Greg:        I think if you struggle to see that in general you may well be wearing glasses for driving etc. and therefore.

Perito:     It’s gone beyond that, okay.

Greg:        Safety glasses absolutely but I’m not so sure on office I think the office generally it’s just a screen.

Perito:     (16.59) One of the things it will be interesting to get your view on this actually, one of the things that’s quite important for me, I’m looking at two monitors at the moment actually which both have blue light filters built-in and blue light is an interesting thing that if your staring at a screen all day, and I remember this from the first screen that I ended up having in my first job was a CRT and I transferred to an LCD very quickly after that and my eyesight literally plummeted because of the dryness in the room and things and I sometimes wonder if blue light is the thing that people are designing for at the moment, is it something that’s on your radar?

Greg:        I have to admit I haven’t seen much research distinguishing between CRT and LCD screens, as a general trend we’re doing a lot more close work as a nation than we use to, as a result there are far fewer manual jobs even if it’s just looking at our mobile phones and close work is a stimulus or inducing short sightedness so we are finding short sightedness is increasing in the population as a result.  Whether a screen is slightly worse than hard print or paper remains to be certain but it’s fault that it probably is a little bit, primarily because even though your screen looks flat your eyes are actually looking at a flat image.  The depth of a screen and the depth that your eye has to focus is a few fractions of a millimetre deep and that constant refocussing and adjustment has to do, even without you realising or noticing it is thought that that may be a slightly bigger factor in short sightedness progression.

Perito:     (18.24) Well that kind of flips up as a question on, if you have a population that’s going to be computer focussed so we’re coming into rooms, we’re going to be, well I suppose in the post-pandemic era it’s less likely we’ll be together but are we going to see more automation, more computer use, so in maybe 50-100 years is it possible that the computer screen may completely mutate our eyesight into something completely new because of this external stimulus and humans will either have to adapt or there’ll be health issues are a result of that?  Is that far-fetched or is that a possibility?

Greg:        It’s far beyond the scope of a humble optician I fear (laughter), I’d say that computers can certainly become our friends or our enemy when it comes to low vision the ability just to increase or decrease the size of the print, to increase or decrease the contrast and to change the font colours and the background colours for a combination that works really well for that patient.  I think that has the capacity to make life so much easier for those who are bothered. I do wonder whether our eyeballs and perhaps the rest of body are purely vehicles to the brain so if we’re talking really 50 to 100 years I can imagine that if the signal to the brain the weak link is probably the eyeball, if you could plug your brain with a cable then the brain is what does half the seeing, the brain and the eye work very closely together to see, the eye picks up the signals but it’s the brain that decodes and descrambles everything, so if someone’s eyesight’s deteriorating there would be nothing to stop plugging that persons brain into a computer and then they will either see through a seeing eye, an electronic eye or they may not even need to see because they can plug it into a computer and the computer will send the signals, the brain will decode it and it’s as if they’re watching TV, not through an external device but just plugging it straight into the brain, so perhaps we’re in a bit of an intermediate stage at the moment where the eyes are becoming the weak link but we may be able to completely bypass that.

Perito:     (20.10) That’s kind of a potentially frightening combination of terminators and futurama which is a bit worrying across the board (laughter), hopefully we’ll be somewhere in between that.

Greg:        Yeah artificial intelligence is a bit scary but yeah I definitely think that language is a really good example of how incredibly inefficient it is, for me to get an idea in my brain over to your brain has to be translated from my brain to my mouth then you decode it from your ears back into your brain it’s a dreadfully inefficient slow process so I think eventually bypassing these external things like the eyeballs, like our mouths and language going straight from one brain to another, a fibre cable rather than the slow biological cables that we’re using at the moment. That’s a long way off, for the moment we’ve still got a generation or two of using current vision devices and more straightforward.

Perito:     (20.59) So going back to our gradually decaying human if we’re heading out towards old age and we’re coming out of middle age are we seeing any further deterioration in eye health, is there any other typical diseases that people might be interested in hearing about that will impact on these before we get to old age?

Greg:        Yeah so I think if we’re leaving our middle aged period we’re very likely wearing reading glasses and we may well be requiring spectacles for other tasks towards the end of middle age, television, driving, distance, by the time you get to the older person’s eyes the first thing to understand is that their eye has very little ability to focus so whatever they want to look at generally they may need a different pair of spectacles for it, so some of these patients may need various spectacles one for far away so that’s driving and television, one for computer use sort of arms’ length away maybe even knitting and then a third pair for really close work reading, telephone, mobile phone anything close up but going back to analogy of the camera in middle age and beyond we do start about not just being able to fix this problem with spectacles, we’re getting to the stage where the eye is wearing out just like the rest of our body does and then eye diseases start to become more of an important impact, much of our time we are prescribing spectacles and refocussing the eyeball but a big part of an office job is screen based. disease and if it’s detected triaging it and managing it either in practice or with a referral to work with  the consultant.

Perito:     (22.20) A really useful chapter of this human’s life – we’re hitting old age now and I’m vaguely familiar with macular degeneration because my mum’s got it but is this something that you come across often in older people, just tell us about this later stage life of this individual.

Greg:        Sure, okay you mentioned macular degeneration and your dead right it’s the most common cause of sight loss in the UK, the full term for macular degeneration and its used interchangeably is age related in a generation so as you said, it’s not unusual for people, for the elderly to have this, but it is age related, almost everybody gets it to some extent or another eventually but it’s as broader term as arthritis for example, so you can have some patients who are elderly and they have a little bit of discomfort in their finger, you know on a cold day even though their 84 and that may well be classed as arthritis, on the other hand patients who were largely confined to a wheelchair as a result of arthritis in most of their joints.  Having said that there were various factors that contribute to macular degeneration along with age, some we could do something about, what we would term modifiable and that’s only part.  Biggest modifiable cause or contributing factor to macular degeneration is smoking, it’s terrible for the whole body of course but it really does increase the chance of getting it. If you do have it you get younger, earlier if you smoke. There are other smaller factors as well diabetes, blood pressure, cholesterol, obesity all of which I’d class as modifiable but obesity of course and exposure to ultraviolet light.

Perito:     (23.56) Now we’re looking at providing some examples of this aren’t we Greg in our notes for every listener whose interested in getting a vague idea of what it’s like to exist with these impairments and these are things that are going to really hit people’s day to day experiences aren’t they, I remember doing a survey actually in Basildon, I happened to run into this older chap who clearly had no vision in the centre of his line, he was looking through peripheral and it turned out he had age related macular degeneration as well so he had a long cane and it impacted directly, it wasn’t blindness by any means but it was very much a visual restriction he was simply looking through a black spot in the centre of his eye.  These things affect people mentally, they affect their wellbeing don’t they as well as they’re, I suppose their social and their ability to get out and confidence to get out and engage with the community and world is that true?

Greg:        Yeah absolutely, you mentioned the black spot in the middle of one’s vision, I probably should have described this earlier, the main symptom and disability that macular degeneration causes is it causes very poor central vision, only the very middle of your vision but if I could ask your listeners to perhaps look at a piece of writing, if they look at just one word they can probably see a letter or two of that one word really easily, whilst they’re looking at that first word they can’t read anything even two or three centimetres or two or three words ahead of what they’re looking at, the macular is our central vision so macular degeneration is the degeneration of centre of the eye.

Perito:     (25.24) Huh so it’s self-explanatory yeah okay.

Greg:        It is entirely, yeah absolutely.  We rely almost entirely on that central vision but the most daily tasks in the modern world, our peripheral vision is really useful for navigating around and walking around and walking round and catching things in the corner of our eye but if we ever want to look at something in any detail at all, almost any form of reading or close work or electrical device or buttons on the microwave we use our centre of our eye that’s deteriorating through age it’s really quite unfortunate.  You mentioned that a gentleman you were speaking to didn’t really look you in the eye and if you imagine that your very central vision is quite poor and it’s just a blur and a blob in the middle of that, patients with macular degeneration they develop either through coaching or through picking it up themselves peripheral looking and essentially it relies on looking to the side of someone’s face so the black bob is to their side over their shoulder, to the right or to the left of them, which then means that although they can’t see that persons face they’re talking to in detail at least they’re aware of them more than looking straight at them and having that big black patch right above that persons face, so if you’re talking to someone who may have a visual disability they may not look you right in the eye and it seems rude, it seems like they’re ignoring you or looking off somewhere or not paying attention but actually they will be that that for them, their eyesight is better if they look off to the side.

Perito:     (26.47) Yeah because essentially that’s the only place where the peripheral vision is able to pick the shapes and light I guess and so it’s the only way of doing it.

Greg:        Yep exactly that, if your listeners wanted to try and replicate this imagine putting a great big finger print or a bit of masking tape or opaque tape right in the middle of their spectacles, right in front of their eyeball and then trying to look around they may well find that god they’re either moving their eyes and cheating to try and look around it or if they look straight ahead at all times and its really in the way they may well find god that’s going to drive me mad, I can’t look at anything I want to right in the middle of my vision and it’s really debilitating especially in a world now where we rely so much on our central vision to be able to operate electronic devices.  Other common eye diseases cataracts are the leading cause of blindness in the third world. Glaucoma again more common with age although it does have a genetic component, but Glaucoma affects the vision in the exact opposite way from macular degeneration.  So when it’s untreated and ignore causes tunnel vision, imagine looking through a toilet roll or screw your hands up to make, as gripping a broom handle and then looking down it that would be advanced Glaucoma.  Those are the three most common eye conditions that are age related which you are likely to suffer.

Perito:     (28.03) We were joined on a previous Podcast by activists Caroline Casey, I think you probably listened to the episode with her in?

Greg:        Yes.

Perito:     (28.11) Now she was greatly influenced by her ocular albinism, I think I’ve got that right, so much so though that she started the Valuable 500 which is out there to help get disability onto the corporate agenda.  It made me start thinking about how bad does someone’s vision need to be considering all the things we’ve talked about, now in my head I’m even thinking age related macular degeneration could be a blindness because of the restriction of vision, how bad does things have to get to be considered blind?

Greg:        The word “blind” is thrown around a lot now and it’s really really confusing, in order to be registered as blind you don’t have to blind, still have some vision and still be registered as blind.  The politically correct and modern term for blind is to be severely sight impaired, obviously they changed it because they felt that word “blind” was a bit misleading in that you had to sort of actually be walking around with a blindfold in order to be classed as blind but generally someone who is considered severe sight impaired they will have some form of deteriorated vision to a point where it’s really really bad.  Consultants at the eye hospital it is those who register someone as blind. It has to be a consultant but therefore they do have some discretion of what is classed as being blind.  So I’m afraid it’s a bit vague because there are lots of grey areas and with a consultant various eye diseases will affect the way they approach it but when you meet someone whose blind it’s really quite unlikely that they are completely blind, it’s far more likely that they have some level of vision but that vision is so poor that’s the cause of real disability.  Generally it might be they can only see shapes or bright lights, dark lights, perhaps movement, if someone walked pass them close by they’d see a flicking of light, a shadow, so just enough for them to not need any help but clearly enough but still important for them to remain and retain their sight.

Perito:     (29.46) So would it be fair to categorise several different levels then, escalating levels, so would we start with partially sighted, perhaps sight impaired, then severely sight impaired and then blind, would that be official terminology, is it there that staggering or is it more than that and what sort of category of problems fall into this, so would cataracts be just a sight impairment and age related macular degeneration would be a severely sight impaired?

Greg:        Great question, the answer is there are only two categories for the moment, you can be blind or as more commonly politically correctly referred to as severely sight impaired or partially sighted and again the more modern term is sight impaired.  There are only two current categories at the moment, largely but the only reason someone would categorise someone and put them in one of these boxes is really to ensure they’re getting the best help from the services and the best help from local charities, but the worst your vision the more you entitled to.  Incidentally if there’s anyone out there who feels that they are entitled to be registered, the first stage is to have an eye test with your normal Optometrist, if your Optometrist feels your vision is likely to be poor enough they will refer you to an eye consultant, the Ophthalmologist, and it’s the Ophthalmologist who will register you as blind.  So back to the eye diseases that you mentioned mild macular degeneration, mild cataracts, mild Glaucoma won’t be registered as anything at all, there are lots and lots of people out there with mild eye conditions they might not even know they have much of a problem, if they do have a problem it’s very mild, it’s quite easy to fix with good lighting but if it gets bad enough then they may well end up being registered as partially sighted or blind.  If there’s no operation or spectacles or anything else.  The only other thing to remember is you have to be, it’s based on the vision which is in the worst eye, the best eye you have, so if you have one eye which has been blind since you were a youngster from an air rifle pellet or whatever it was but your other eye is perfectly fine it’s very unlikely that you’ll be eligible to be registered blind or partially sight impairment.

Perito:     (31.41) I think what’s been really useful about this for me Greg is this idea that by designing and by appreciating peoples different experiences with the various impairments, just because someone might have an eye impairment does not mean that they are, sounds like very similar at all to someone else who might be standing next to them with an eye impairment, because they might be seeing things completely differently so their view outlook onto the world and their ability to engage and contribute to the world could polar opposite to the person standing literally next to them, would that be fair to say?

Greg:        Yeah that’s a really really good point, what we’ve talked about all afternoon has been really varied visual material so what I’d like to do is put some photographs on your website and show notes to try and give some kind of a visual demonstration to what it’s like for someone to have these eye conditions but as you say some of them are complete opposite to each other and there are many many others which we haven’t discussed, some of which will affect children or some of which affect us in our early 20’s, early 30’s, early 40’s and so just because some is registered as blind or clearly has a sight impairment of some kind or another it’s very hard to know how they see.  As a general rule of thumb they’re the experts on how they see and what works for them and what helps and hinders them and what works for one person who has poor vision may well not work for another, but the one thing I do want to talk about that’s really important, really means a lot to me generally people with poor vision they find themselves in a situation where some of their other senses are quite amplified so a person who has very poor vision they may well be really quite attuned to sound, however without the accompanying use of their vision more than one noise or more than one person talking at point or another at the same time is really very distracting so being aware that a gentle touch on the elbow to say which side you are and perhaps being a bit quieter when you approach them as you start to talk them and introducing yourself, just because you know who they are, they may not know who you are, it’s really to put yourself in that persons shoes but as you say varies hugely from person to another.

Perito:     (33.37) So following on from that then, if we’re starting to, well let’s use your experience then, how can the listener start designing for problems in everything they do, so we’re talking about daily life product design, decision making at work, the choices that we have to engage like you said about touching someone on the arm to show which direction you’re coming from, seems really important to, and that’s the choice people can make to engage in the right way, tell us a little bit about what people can start doing?

Greg:        If I had a regular customer or a regular client who came into my shop or my hairdressers or my local shop or whatever it was I don’t think I’d be afraid to ask them what they liked or what they didn’t like, how they liked the work, what helped them what didn’t, so that if you trained your members of staff to expect that same person every month the haircut or whatever it was, it may well be that you can tailor their experience to make it the best possible for them.  However, as a general rule of thumb, like I said earlier, patients who have poor vision they generally rely much more heavily on their other senses, sound and touch being two really good examples.  They may well struggle to see perhaps a light switch or a door handle but if they know they are touching a door handle you can make that easier for them with either touch or colourant contrast so if you have a door handle and you’re talking about a flat glass, so it’s not really a handle, if you envisage they’re trying to press the door but they’re pressing in the middle of the door and so it’s far less leverage, it’s much harder for them to open the door wouldn’t be difficult for you to put a brightly coloured border on the edge where the most sufficient place to push is and you could put a textured surface on there and you could put a sandpaper type surface or a rubber mat type surface just so that they could instantly touch that and know oh that’s where the door handle is if I push here it’s gonna be much easier for me to open.  So as a rule of thumb working with higher contrast, putting borders of brighter colouring or brighter sticky tape or something to highlight hazards on the floors, walls, hazards to touch around the head or to the wall or anything like that and then they’re trying to interact with anything perhaps a screen or a light switch or anything that they need to touch then as well as colourant contrast don’t be afraid to texture as a surface.  You’d be surprised how even a very elderly person who is losing their vision it is surprising how many times these people come and tell me there’s a tiny rough point on their spectacles, I look at their spectacles and they look fine to me and then I touch and I find a tiny, tiny, rough part on the side of their frame and it’s because they’re so reliant on touch and hearing that to get around their disability that we can harness this to make their lives easier.

Perito:     (36.06) Is there anything else Greg that you wanted to add in relation to those kind of design challenges people have, I guess cos TV screens must be a major pain for people, I know if you’re watching TV you have to pull the curtain to stop the sun shining on it otherwise you can’t see anything is that something that affects everybody?

Greg:        Yes absolutely it does, your describing glare and generally when it comes to low vision likely someone’s friend or it could be their enemy.  General diffuse lighting the ageing eye or the eye that has a visual symptom or a visual problem very frequently greater light and greater specific light on what they’re trying to look at will almost very frequently and almost always improve their vision and make their life easier.  However light can be your friend or your enemy so if you’ve got light increasing the contrast and shining onto what someone’s trying to look at that will make their life easier unless it’s a screen of course in which case it doesn’t, but if it’s any kind of written work or a light switch or anything they need to interact with or a button or something, a good task lighting to put a light onto what you’re asking them to look at will almost always improve it.  However light can be your enemy when it comes to glare and generally there are two types of glare, there is disability glare, there is discomfort glare. Discomfort glare is a situation in which glare is shining straight into your eye, the light source is going straight into your eye, so a really good example of that as you said is if you have a bright window, you’re facing the window and just in front of the window that you’re trying to look at is the television screen, that’s an example of discomfort glare, as you’re trying to focus on the TV you’ve got all that light surrounding it causing a hallow and silhouetting the screen that’s a great example of discomfort glare.  You may well find if you’re running a shop or a practice of some kind and you have adverts or some kind of interactive screen or TV you’ve really got to be careful to make sure that there’s no discomfort there and members of the public with poor vision will also find that quite difficult. Also all your staff they have to look at this all day, it will cause them visual discomfort.  Disability glare is less direct, that’s not like going straight into your eye that’s reflecting off an object and then going into your eye that’s causing the problem.  The most common cause of that is looking at a computer screen, we reverse the situation with the bright window, you now have a bright window, your back is to the window then you’re looking at a computer screen in front of you, if you turn that screen off there’s a good chance you’ll see the reflection of the window that’s a disability glare and that again is really quite distracting for us all especially someone who has vision impairments. There is a general rule of thumb if you wanted to ensure that your customers and your members of staff weren’t suffering from disability glare turn the screen off and you can’t see any kind of a reflection on the screen of any kind then you’ve got a good chance that it’ll be okay.  If you can it’s worth changing the angle of the screens or adjusting the lighting conditions, the overhead lights or the windows.

Perito:     (38.58) Lovely thanks for that summary that’s brilliant, any final things you’d like to add essentially on any topic you like, anything that kind of means something to you, you like to tell people about it it’s down to you.

Greg:        Yes lovely, yeah we’ve gone in quite deep into various subjects here the most important thing I’d say is that just cos you have some of the symptoms I’ve described it doesn’t necessarily mean you have any of these eye diseases please don’t panic too much just attend your normal high street Optometrist and have them examine your eyes and see what they can do for you.  A few little nuggets which we’ll scoot about topics in various points if you have any visual problems whether you’re registered as blind or partially sighted or not at all don’t be afraid to contact your local charities the RNIB and your local low vision team at the eye hospital and ask for a referral from your Optometrist if it’s considered appropriate they can refer you on, there’s a lot of charities that do a lot for you, some are prepared to perform a home visit in your home and have a look at your set up and have a look at your house and needs to be loan or give you any low vision equipment and give you a few tips on how to make your life within your home.  I do say that you have to be a bit careful when moving and rearranging your house if you’re elderly and you have poor vision because people with poor vision will rely on everything being where it was the day before however a really free and easy way of making the television to see, sounds so obvious, bring it closer, bring your computer half the distance towards or make the same difference as me buying a television twice the size, new televisions are expensive bringing it closer even if it interrupts the set up and the symmetry of the room may well be important.

Perito:     (40.30) Yeah, the aesthetic isn’t I think of all the cables that will suddenly be appearing in everyone’s front room but it’s a very good point Greg.

Greg:        Yeah either bring the TV closer or bring your sofa so that your sofas in the middle of the room and the TV’s tucked away so you don’t have the risk of cables.  I find a lot of resistance from especially the elderly who have things a certain way for about the past 25 years in their house and they don’t want to change things but provided they can get used to sort of objects being moved around as a one off it’s a great way of giving someone better vision.  As a rule of thumb if you improve the general lighting or specific lighting on what someone’s trying to see, you improve the contrast with table colours or simplify the machines and devices if the elderly are trying to use radios and ??41.15, and Podcasts, they can listen to your Podcast James then please do it as best they can but be aware that texture, colour, contrast, good general diffuse lighting with task lighting, specific lighting whatever you want to see, cost a bit more on electricity but it’s a free uplift to someone’s vision and I dare say does reduce the chance of falls for the elderly as well.

Perito:      Thanks for joining us today Greg it’s been really interesting to hear about your work and for kicking off the mini-series on vision in such style, now if listeners want to find out more about the versatility of domiciliary opticians please check the Podcast notes on the website blog or head over to Greg’s company website which www.mannandfrancis.co.uk and that’s also going to be listed on the page too.  Now thanks for joining us Greg.

Greg:        Pleasure thanks for having me.

Perito:      Now you’ve been tuning into the Perito Podcast Our World without Boundaries.  Thanks for listening everyone, everywhere.